Welcome to Villa Olivia Clara! We've crafted these terms to ensure a safe, comfortable, and enjoyable stay for all our guests while respecting our beautiful island environment. Please read them carefully. By confirming your reservation, you agree to comply with these terms.
Last updated: 2 September 2026
Nine answers in plain English. The full conditions follow, and they are the agreement.
The complete conditions are below.
This Agreement is between the lead guest making the reservation ("Tenant"), who must be at least 18 years old, and Philippou Eleni & Co LP, operating as Villa Olivia Clara ("Villa Olivia Clara"). The Tenant is responsible for ensuring all guests comply with this Agreement and is jointly and severally liable for any breaches of these terms by any member of their party or invited third parties.
The Property is a fully furnished, private villa located in Platis Gialos, Sifnos, Greece, for non-commercial use. It includes a private swimming pool and designated parking. Maximum occupancy: 8 guests. GNTO number: 1172K92001077301. The Property is registered as a non-primary tourist accommodation under Greek hospitality regulations.
We describe the house, its surroundings and our photographs in good faith and keep them current. Furnishings, gardens and the natural surroundings change with time and season, and beaches are shaped by weather and sea. Minor differences from the photographs are not a defect of your booking.
This Agreement is governed by Greek law. If you book as a consumer, this choice does not deprive you of the protection of any rules that cannot be set aside by agreement under the law of the country where you live. We always try to resolve any disagreement directly and amicably first. The Greek courts have jurisdiction, except where European Union or national law gives you, as a consumer, the right to bring or defend proceedings in the courts of the country where you live. Disputes may also be referred to the Consumer Ombudsman (www.synigoroskatanaloti.gr), the registered Greek alternative dispute resolution body.
Cancel 60 days or more before arrival for a full refund. Cancel later than that, or do not arrive, and the cancellation fee is the full price of the stay, except statutory per-night fees for nights not spent, which we do not keep, subject to the resale credit below. This differs from the default rule of the Greek accommodation regulation and applies as the term you expressly accept when you book. When the nights resell, much of it comes back to you through the credit below.
If you cancel, do not arrive, or leave early, we will offer the freed nights for sale again. If they resell, we refund you what the resale recovered for those nights, less a tenth of that recovery for handling, and never more than you had paid for them. Within 14 days of your original departure date we send you a written statement of what resold and what is coming back to you.
If you choose to leave before the end of your stay, the unused nights are not refunded, subject to the resale credit above. Facility failures and events outside anyone's control have their own, gentler rules in 2.9 and 4.4.
Because this is a contract for accommodation on specific dates, the statutory 14-day right of withdrawal for distance contracts does not apply. Cancellation is governed solely by the policy above.
Any refund we owe you reaches your original payment method within 14 days of the event that gives rise to it, whether that is the cancellation, the resale statement, or alternative dates not working out.
We check our rates carefully, and we honour a price undercharged in error, unless the error is obvious and unmistakable, such that you could reasonably have recognised the mispricing, in which case we may cancel the booking and refund everything you paid.
When booking through a third-party platform, that platform's payment and cancellation terms apply to your booking.
In accordance with Greek tax regulations:
The price we quote is the whole price. It includes VAT (13%), municipal tax (currently 0.5%) and the Climate Resilience Fee, which for this villa category is €15 per night in the April to October period. The fee is receipted on its own statutory receipt, separate from the accommodation receipt, and carries no VAT. There is nothing further to pay for taxes on arrival or departure.
We do not take one, and nothing is held against your card before or during your stay.
Please leave the house and its fittings as you found them. Within 24 hours of check-in, tell us about anything you find already damaged or missing, so we can check it against the condition we recorded at the changeover rather than attribute it to your stay. If something breaks while you are here, tell us straight away rather than at checkout. It is easier to put right in the moment, and matters reported in real time are the simplest to resolve fairly for both sides.
The Tenant is responsible for damage to the Property, and for damage to or loss of its contents and fittings, caused during the stay by any member of their party, by anyone they invite onto the Property, or by any animal brought onto the Property or kept there by them. Fair wear and tear is excluded. Contamination that requires professional remediation, such as a fouled pool or a blocked septic system, counts as damage. Compensation is always the actual documented cost of repair or replacement, never a penalty or a fixed fee.
Where we find damage, we will:
You then have 14 days from receiving the statement to pay, or to tell us in writing that you dispute the claim or will test the amount as described in 2.4. If you dispute in writing, saying why, that your party caused the damage, we will not charge your card. The claim is then resolved through the routes in 1.3. Compensation that is neither paid nor disputed within the period may be collected as described in 2.5 and otherwise remains recoverable under Greek civil law.
The repair itself is carried out by professionals we know and trust. The amount, however, can be tested. If, within 30 days of receiving the statement, you obtain a written estimate that was prepared after an on-site inspection, which we will arrange, covers the same scope of work, is priced net of VAT as our figures are, and comes from a reputable professional either based on Sifnos or including all travel and transport to Sifnos in the price, and that estimate is lower than ours, the lower figure applies. After those 30 days, our documented figure stands.
The preferred ways to settle an amount due under this Section are a secure payment link we send you, or bank transfer. Paying with the card stored from your booking is optional and is never the default; where it is used, only the conditions below apply.
That said, by confirming a reservation you authorise us to charge the payment card used for the booking, as a stored credential, for the amounts in the payment schedule as they fall due, for additional services you have requested or agreed to in writing, and for compensation for damage. A damage charge can happen only when the procedure in 2.3 and 2.4 has run its course, only up to the amount in the independent quotation or invoice, no earlier than 20 business days after we deliver the documentation and not before the 30-day window in 2.4 has closed, within 90 days of check-out, and only where the rules of the relevant card scheme permit it. Every charge is itemised to you in writing no later than the day it is made. We never charge more than the documented amount.
Contact us first. What we can fix directly, we will. If a charge has been made outside the procedure in this Section, we will refund it on request, and the underlying claim will then be resolved through the invoice route in 2.3 and 2.4.
These are prices for routine services. Putting right a breach of these terms, such as a deep clean after smoking or an animal, or a lock replaced where a lost key requires it, is charged at documented cost under the damage clause.
If essential amenities such as air conditioning, hot water, electricity, or pool filtration systems fail during your stay, Villa Olivia Clara will make reasonable efforts to resolve the issue within 24 hours. If, for reasons within our control, an essential amenity stays out beyond that, we credit a fifth of that night's rate for each further full day, and we may always do more. If we cannot restore it within a reasonable time and you choose to leave because of it, the nights you do not use are refunded. This does not apply where the failure was caused by your party.
Two boundaries on this promise. Interruptions of the island's public networks, meaning electricity, water, telephone or internet failures that originate beyond the Property's boundary, are not facility failures. On a small island they happen, especially in high summer, and while we will always chase the provider and help you work around them, we cannot be responsible for them. And the pool's water temperature depends on the weather. Cool water is not a defect.
Guests must respect Greek quiet hours: 3:00 to 5:30 pm and 11:00 pm to 7:00 am. The house is open from 15 May to 30 September, so those are the hours that apply for the whole season. All guests must comply with Greek law during their stay. Discrimination or illegal behavior will not be tolerated.
Villa Olivia Clara does not accept unaccompanied minors under the age of 18. All minors must be accompanied by a responsible adult guest and remain under their supervision throughout the stay, with special attention near the swimming pool and around elevated outdoor areas. The cot, high chair and any other equipment we lend are used with care and at the guests' own risk, with children supervised while using them; this does not limit clause 4.1.
If anyone in your party has reduced mobility, a serious allergy, or a medical condition that could matter at a house with steps, an unfenced pool and an island's distance from major medical care, tell us before you confirm the booking. We would much rather plan for it with you than discover it at the door.
We are liable under the law for damage caused by our fault. To the extent the law permits, our liability for property damage is limited to direct losses, and we are not responsible for loss or damage caused by you or your party, by the nature of the item concerned, or by events outside our control. Nothing in these terms limits our liability for death or personal injury caused by our fault, for intent or gross negligence, or for any liability that cannot be limited under Greek law. If a third party brings a claim against us, a neighbour, an authority, an injured visitor, because of something your party or your visitors did, you will compensate us for what we are legally required to pay as a result.
The property is insured against fire, natural disasters and civil liability. That insurance does not cover guests' personal belongings, so keep valuables secured and tell us immediately if anything is lost or damaged; vehicles are parked at their owners' risk. We strongly recommend travel insurance for every member of your party, covering cancellation, travel disruption, ferries included, and liability for damage you may cause.
The pool is private, unfenced and unsupervised. There is no lifeguard, no cover and no alarm. Everyone you bring to the house, guests and visitors alike, uses it entirely at their own risk, and children must be continuously supervised around it by an adult.
Important Pool Safety Rules
In accordance with waste management and environmental protection laws, we kindly request guests to:
Events outside anyone's control, such as natural disasters, extreme weather, epidemics, government restrictions, strikes or port closures, are handled in two ways. If such an event disrupts your travel but the villa is available, the cancellation policy continues to apply, and we will do our best to help you rearrange dates. If it means we cannot provide the villa, or cannot go on providing it, we will offer you alternative dates first, and if none work, what you have paid for the nights we could not provide comes back to you as a credit for a future stay. We are not liable for consequential losses or for your travel costs. And if we ever cannot provide the villa for any other reason that is not your breach, everything you paid for the nights we cannot provide comes back to you within 14 days.
We are not responsible for noise or disturbance originating beyond the Property's boundary, such as a neighbour's building works, village festivities or agricultural life. Where we know of significant works planned near the house during your dates, we will tell you in good faith before you arrive.
Guest data is handled in compliance with GDPR Regulation and Greek Privacy Laws. Data is collected only as required for legal compliance and check-in procedures and is securely stored.
Includes appliance instructions, house rules, emergency contacts, and local tips. A digital copy is available via QR code on site or by request prior to arrival.
Items found at the property will be kept for 30 days. Courier returns are offered at the guest's expense; please email elena@villaoliviaclara.com to arrange return.
Tell us about any problem while you are here. Most things can be fixed the same day, and a concern raised in real time is also the easiest for everyone to verify. Anything you want to raise after your stay, send us in writing within 28 days of departure. An issue that was never reported during the stay is difficult to establish afterwards and cannot normally ground a claim. If we cannot resolve a complaint between us, we will tell you in writing whether we will take part in resolution before the Consumer Ombudsman.
Urgent matters:
+30 697 191 9382
Non-urgent:
elena@villaoliviaclara.com
Response time: A personal reply from Elena
The house Wi-Fi is for legal, private use. Pirated content, IPTV, torrents and unauthorised streaming are prohibited; a breach can be grounds for ending the stay under the house rules. Network monitoring is limited to usage patterns, never content, consistent with GDPR.
These conditions are published in English, Greek, French and Italian, and we keep the four versions aligned. The translations are provided for your convenience. If a translation of a term differs from the English text in a way that is less favourable to you, the version more favourable to you applies.
We may update these conditions. The version that applies to your stay is the one published here on the day you confirm your reservation, and the date at the top of this page tells you when it last changed.
If any term of this Agreement is found invalid or unenforceable, the remaining terms continue to apply. If we do not enforce a term on one occasion, we may still enforce it later. Notices under this Agreement go in writing to the email addresses used for the booking. We may transfer our rights under this Agreement only in a way that does not reduce yours.
If you have any questions about these rental conditions or need clarification on any terms, please don't hesitate to contact us. We're here to help ensure your stay is comfortable and enjoyable.